Privacy Policy

Last updated: 16 September 2026

This Privacy Policy explains how Kialo GmbH, of Joachimsthaler Straße 1-4, 10623 Berlin, Germany (“Kialo,” “we,” “us,” or “our”) handles personal information for Dusted (the “App”), distributed through Apple’s App Store and Google Play Store. It does not apply to other products or services unless they link to this policy.

1. Information we collect and where it comes from

Depending on how you use Dusted, we may collect the following information:

1. Account information
   This includes your Dusted user ID and information received from your sign-in provider.
   
   If you sign in with Google, we receive your Google account identifier, name, avatar, and email address. If you sign in with Apple, we receive your Apple account identifier and any name or email address Apple makes available to us. An Apple account may not include an email address.
   
   An account identifier is required to create and use a Dusted account. Your name and email address are collected only when provided through your chosen sign-in method.
2. Household and app content
   This includes household participation information, tasks, Observations, voice recordings, transcripts, AI-generated task titles and structured outputs, reminder preferences, and other content you provide or generate through the App.
   
   We receive this information from you and, for shared household content, from other members of your household.
   
   Voice recording is optional; you can type tasks instead. Other App content is also optional, except for information needed to use a feature you choose.
3. Usage, performance and diagnostic information
   We may collect information about your use of Dusted and its technical operation, such as features and screens used, interactions with buttons or other interactive elements, sessions times and duration, App and operating-system versions, device type, crashes, errors and performance data. This information is collected automatically through the App and services we use for analytics and technical monitoring.
4. Research and feedback information
   This may include support messages, email correspondence, and other feedback you choose to provide.
5. App Store Information
   If you download or obtain Dusted through the Apple App Store, we may receive certain information from Apple relating to Dusted. Depending on your settings and how you use the App Store, this may include aggregated app usage information from users who have chosen to share device analytics with Apple, non-personal information about downloads and purchases, and receipt or refund information where applicable. Apple states that aggregated usage information is subject to privacy-protecting measures and does not personally identify users. However, we may associate information with your Dusted account where necessary. See Apple’s App Store & Privacy notice.
6. Google Play and Play Console information
   If you download or obtain Dusted through the Google Play Store, we may receive certain information from Google relating to Dusted through Play Console. Google states that the information it provides to developers is generally aggregated and anonymized to protect user privacy. Depending on how you use Google Play and Dusted, this information may include device information, registered country and language preference, interactions with Dusted’s Store listing, installs, updates, uninstalls, purchases and subscriptions, where applicable, ratings and reviews, app usage and developer-defined events and technical-performance information such as crashes, application-not-responding events and stack traces. Some information, particularly ratings, reviews and transaction information, may not be anonymous or may be associated with your Google or Dusted account. Google independently collects and processes other information associated with your use of Google Play under its own terms and Privacy Policy.

2. How we use information

We may use personal information to:

1. Operate and administer the App.
2. Onboard users and provide support.
3. Review usage, identify bugs, and improve the App.
4. Process voice inputs using AI-assisted services in order to transcribe recordings and interpret, structure, categorize, and generate outputs, including tasks, observations, and feedback entries submitted through the App.
5. Investigate misuse, harassment, threats, or other harmful conduct.
6. Protect the security and integrity of the App.
7. Comply with legal obligations and respond to lawful requests.

Information you enter as tasks, Observations, voice inputs, transcripts, or feedback may be processed by our service providers, including AI processing providers, for the purposes described in this Privacy Policy.

3. Legal bases for processing

We process personal information under the following legal bases:

We process account information and the household and app content necessary to create and maintain your account, provide the features you request, display and share content within your household, process voice or typed entries, and provide requested support. We rely on the performance of our contract with you for this processing.

We process usage, performance, diagnostic, and other operational information where necessary for our legitimate interests in maintaining, securing and improving the App, preventing misuse, responding to feedback, evaluating how features perform, and conducting appropriately safeguarded product research. We rely on these interests only where they are not overridden by your rights and interests.

Where we ask for separate consent, we process that information based on your consent. You can withdraw your consent at any time, but this will not affect processing that took place before withdrawal.

We may process information where necessary to comply with legal obligations. We may also process information where necessary for our legitimate interests in establishing, exercising, or defending legal claims.

4. How information is shared

We may share personal information in the following ways:

1. With other participating household members
   Excluding any Observations you enter, shared household content (such as the tasks in the Journal) will be visible to the other participating members of your household.
2. Within our team
   Identifiable data you enter in the App may be accessed by the limited group of authorized team members for support and product improvement.
3. With sign-in providers
   When you sign in with Apple or Google, the provider processes information necessary to authenticate you and provides us with the account information described in this Privacy Policy. Apple and Google process information under their respective privacy policies.
4. With service providers
   We use service providers that process personal information on our behalf, such as hosting, database, email, and support. When we use them, we require them to process personal information for us and for the purposes described in this Privacy Policy. We currently use the following external providers:
   
   1. OpenAI, for AI-assisted processing of App inputs, including transcription and converting voice or text entries into structured tasks, Observations, or related App outputs.
   2. Google Workspace, for email communications and cloud data storage.
   3. Amazon Web Services (AWS) for cloud hosting, database infrastructure, and data storage.
   4. Sentry, for error tracking, crash reporting, and technical-performance monitoring.
   
   We may use additional service providers where necessary for operations. If we do, we will update this Privacy Policy before or when those changes take effect, where required.
   
   We do not permit our AI processing providers to use App content to train their general-purpose AI models, unless we tell you and obtain any required consent or agreement.
5. For legal or safety reasons
   We may disclose information if required or permitted by law, including where we have a good faith belief that disclosure is necessary to prevent serious physical harm, protect rights or safety, investigate misuse, or respond to lawful requests.
6. International processing
   Some of our service providers may process personal information outside Germany or the European Economic Area, including through providers headquartered in the United States. Where this happens, we rely on appropriate safeguards where required, such as adequacy decisions, standard contractual clauses, equivalent data protection terms, or other appropriate transfer mechanisms as required under the GDPR.
7. Automated processing
   The App uses AI-assisted processing to transcribe, interpret, structure, categorize, and generate App outputs, including tasks, Observations, feedback, transcripts, task titles, and related structured outputs.
   
   We do not use this processing to make legal or similarly significant decisions about you.

We do not share App data with third party advertising companies.

5. Household information

The App is designed for use within a single household. It is not designed to connect you with people outside your household.

Shared household content, such as the tasks in the Journal, is visible to participating household members.

Please do not enter personal information about non-participants unless you have their permission or are otherwise permitted by law to do so. Avoid entering unnecessary or highly sensitive details about non-participants. Any information you enter may be accessible to participating household members and processed by our service providers, including AI processing providers, for the purposes described in this Privacy Policy.

6. Retention and deletion

We retain account information and App content while your account remains active, unless a shorter retention period applies. Other personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy and applicable legal, security, and dispute-related requirements. 

You can delete your account within Dusted by going to Settings → Account → Delete account. This cannot be undone.

When you delete your account, ownership of any household you own will be transferred to another member who remains in that household. Your account and the personal information and App content associated with it will be deleted within 30 days, unless we need to retain limited information for legal, security, fraud-prevention, or dispute-related reasons.

Copies processed by our service providers may also remain in their systems for limited periods in line with their contractual, security, and legal obligations, after which they are deleted or de-identified according to their applicable retention terms.

You can also request account deletion by emailing support@dusted-app.com from the email address used to sign in to Dusted. Use “Account deletion request” as the subject line. We may require additional verification by email.

You can request deletion of some or all of your personal information by contacting support@dusted-app.com. These requests are subject to the conditions and exceptions provided by applicable law.

7. Your choices

You can contact us to:

1. Ask a privacy question.
2. Request access to personal information we hold about you.
3. Ask us to correct inaccurate personal information.
4. Ask us to delete personal information.
5. Ask us to restrict or object to certain processing.
6. Withdraw consent, where we rely on consent.
7. Request a copy of certain personal information in a portable format.

These rights are subject to the conditions and exceptions provided by applicable law.

Where we process personal information based on legitimate interests, you may object to that processing on grounds relating to your particular situation. If you object, we will no longer process the relevant information unless we have compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or unless the processing is needed to establish, exercise, or defend legal claims.

You also have the right to lodge a complaint with a data protection supervisory authority. The following data protection supervisory authority is responsible for Dusted:

Berlin Commissioner for Data Protection and Freedom of Information
Alt-Moabit 59–61
10555 Berlin, Germany
Telephone: +49 30 13889-0
Email: mailbox@datenschutz-berlin.de
www.datenschutz-berlin.de

Our contact details are in Section 10 below.

8. Security

We use reasonable technical and organizational safeguards designed to protect personal information. We require service providers that process personal information on our behalf to apply appropriate confidentiality, security, and data-protection safeguards.

9. Changes to this policy

We may update this Privacy Policy from time to time.

If we make changes, we will post the updated version at this page and change the “Last updated” date above. Where required by law, we will provide additional notice before a change takes effect.

10. Contact us

For privacy questions, or support, contact us at:

Privacy contact: legal@dusted-app.com 
Support contact: support@dusted-app.com